* Sesame Ginger with Jazzed Ginger Soy Sauce This includes Snackable in four flavors, with dipping sauces Pete’s Tofu2Go is a series of products that attempts to create new, appealing, and useful applications for tofu. I don’t mean Ernie, I mean someone who manages 1000 Ernies. As long as numbers can demonstrate adequate performance, people keep their jobs. From some customer research into this sort of metric, I realized that the score is more important than the actual problem solving. I’m sure there’s documented evidence that if I agree to say something there’s a higher likelihood I’ll grade them higher. Obviously they need to game the system and try some social engineering to get me to agree to fill out the survey properly. Who knows?).ĥ50 Ernie : I am very sorry to interrupt you. In fact, all they’ve done is have me tell them AGAIN about my problem (after all the software problems, they agreed to issue a refund, but then don’t, and so I follow up by email and they tell me to call or chat and I have to go through the story again and so they’ve opened up a case with a case number and presumably in 8 weeks I should have my refund. Can we agree that the solution I’m providing will accomplish this for you? One of the questions asks if I have completely resolved your issue today. At the end of the session, I get thisĥ50 Ernie : You will be asked to complete a survey after this chat. I’m doing an online chat with a customer support agent at Intuit about a problem wtih getting a refund for buggy software.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |